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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

lauren ann tongco

March 14, 2023

5  out of  5 rating by lauren ann tongco
"Michael Fortado’s State Farm agency in Plano is an awesome agency and great to work with!"
Profile photo of Wen Zhang

Wen Zhang

March 1, 2023

5  out of  5 rating by Wen Zhang
"Great service, very responsive, knowledgeable about the auto and homeowner, Alex gave me the best deals!"

Jonathan Abchi

March 1, 2023

5  out of  5 rating by Jonathan Abchi
"Great and quick service from Alex! Highly recommend this office for anybody looking for a convenient way to get a quote."

LeAnn Doriot

February 4, 2023

5  out of  5 rating by LeAnn Doriot
"Alex, Lauren and the whole team were amazing to work with. Their thoroughness and professionalism made our transition very seamless. I highly recommend the office to anyone as they will go above and beyond to take care of you."

kirsten mcginnis

January 31, 2023

5  out of  5 rating by kirsten mcginnis
"Alex on Michael’s team was extremely knowledgeable and was able to guide us with our insurance needs. He was friendly and most helpful! Made our transition to State Farm smooth and easy!"

Emily Eaton

January 31, 2023

5  out of  5 rating by Emily Eaton
"Richard was super helpful when we were signing up for life insurance. Great customer service and experience."

Christie Eaton

January 31, 2023

5  out of  5 rating by Christie Eaton
"Started shopping insurance for home and auto and had a great experience working with Isaac Burns. Very helpful and personable. Got great rates on both and look forward to getting a quote on life. Gotta give them 5 stars!"

Lauren Byrd

January 31, 2023

5  out of  5 rating by Lauren Byrd
"Alex was really able to help with our trailer & auto needs! Would recommend him to anybody looking for insurance! Great customer service and awesome staff!"

Jose Velazco

December 1, 2022

5  out of  5 rating by Jose Velazco
"Richard at Michael’s office was extremely helpful, he helped me switch over from my other insurance company which I was paying a lot for only bare minimum coverage. Now, I have way better coverage with auto, life, and renters for the same price I was paying at the other insurance company. Thank You!!"

Sarah Thames

November 30, 2022

5  out of  5 rating by Sarah Thames
"Thank you Richard for helping with my daughters insurance! This office staff is the best!!!"

Aida Silva

November 1, 2022

5  out of  5 rating by Aida Silva
"Amazing service!!"

Elise McGinnis

November 1, 2022

5  out of  5 rating by Elise McGinnis
"Great agency! They really helped when it came to life insurance, and their expertise was unmatched!"

Lasatie Lopez

October 28, 2022

5  out of  5 rating by Lasatie Lopez
"This is a great team Ritchie answered all my questions and helped get me set up! Even was able to do most of it over the phone when I could go anywhere due to me just having a baby! I would recommend him to everyone I know. Thanks for all your hard work Ritchie!"

Jeramie Byrd

October 28, 2022

5  out of  5 rating by Jeramie Byrd
"Michael Fortado office and his team are awesome! Alex helped me tremendously and I would recommend him to anyone!!"

Chris Rivera

October 25, 2022

5  out of  5 rating by Chris Rivera
"Richard at Michael’s office was extremely helpful. I had some trouble figuring out what type of life insurance I needed away from work but Richard helped me figure out what was best for me now. Thank you for the service!"

Andrew Lindon

October 20, 2022

5  out of  5 rating by Andrew Lindon
"Combining my renters and auto policies was a breeze thanks to Alex! Really appreciate the work this team is putting in."

Ronald Myles

October 12, 2022

5  out of  5 rating by Ronald Myles
"Michael and his team have been so supportive and very responsive whenever I needed anything. I recommend them and look forward it to continuing my home insurance and car insurance with them. I do recommend."

Pradip Jadhav

October 5, 2022

5  out of  5 rating by Pradip Jadhav
"Michael Fortado and his team is absolutely fantastic when it comes to customer service. I was nervous when I chose Fortado as my Statefarm agent while filling out form online. I did not know what kind of customer service will I get. It was no other than Mr. Issac Burns who made me feel comfortable while discussing on processing insurance policies. He helped me to setup my auto and renters insurance policy. He patiently listened to me and answered all of my questions. The way he responded to me, I never felt like I am talking to him first time. Now, I am happy that I chose correct team and when Mr. Issac is around , I do not have to worry about anything. He got me covered !!! Hats off to you Mr. Issac. You are Gem!!"

Faye Zheng

October 3, 2022

5  out of  5 rating by Faye Zheng
"Issac Burns helped take care of everything at the first time! We got water damage last Saturday, he responded so quick, Very responsible and professional. This is such a great team!"

Grant Langley

September 20, 2022

5  out of  5 rating by Grant Langley
"Michael Fortado and his team did an amazing job with assisting me in my insurance needs! I recently moved to Texas and had to go through the notoriously fun process of switching over auto insurance. I was helped by Alex over there and he did a great job of explaining all the coverage details and got me settled with no hassle at all!"

Omar Torres

September 19, 2022

5  out of  5 rating by Omar Torres
"Alex Stoiljkovic made this process hands down the smoothest I’ve ever experienced. Not to mention he saved me almost $200 a month on home & auto, wait for it…with MORE coverage."

vishnu vardhan reddy

September 14, 2022

5  out of  5 rating by vishnu vardhan reddy
"Will definitely recommend it to my friends and family!!!! High quality service and rates provided!!!Thanks!!!"

Blake Buchen

October 7, 2021

5  out of  5 rating by Blake Buchen
"Michael has always provided the highest quality of service and great rates! His staff are very professional and knowledgeable and always available to help answer any questions I may have"

Darlena Calder

August 25, 2021

5  out of  5 rating by Darlena Calder
"I was notified there was a problem with my home insurance payment; problem resolved within 15 minutes. Very satisfied."

Cynthia Daniel

May 14, 2021

1  out of  5 rating by Cynthia Daniel
"Unprofessional pushy inarticulate sales people and poor follow-up. This is the opposite of our prior agent who retired. Receptionist understands the business but needs to be trained in professionsl business etiquette and how to speak with clients."