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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chris R

August 31, 2023

5  out of  5 rating by Chris R
"Recently I had purchased a policy through this branch, and Richie was so helpful throughout the whole process. He truly made everything 100x easier! Would definitely recommend going to see them for all your insurance purpose needs!!"

Aaron Davis

August 4, 2023

5  out of  5 rating by Aaron Davis
"My wife and I had a terrible experience with the claim adjuster that was assigned to my case. I went back and forth with him saying that I have the endorsement that covers tha, but he would not listen. He wrote me a check that was far below why I should have received. I went to my agents office and Isaac Burns corrected the issue on the spot and assured my wife the problem would be fixed. If you need a great agent stop by this office. They are the best."

Dawn Hayes

July 18, 2023

5  out of  5 rating by Dawn Hayes
"If I could give Isaac 10 stars I would!! Hands down, the best experience ever. Isaac took well over an hour to go over everything with me in great detail as I had so many questions! If you need insurance OF any kind, and you don’t call Isaac to at least get a second opinion, then you’re missing out! Thank you Isaac! I look forward to working with you on our many other insurance needs!"

raychel lane

June 6, 2023

5  out of  5 rating by raychel lane
"Lauren and Richard were super helpful in getting me my life insurance. The process was super quick and simple and they were very informative!"

John Tanzawa

May 25, 2023

5  out of  5 rating by John Tanzawa
"I worked with Isaac Burns in Michael's office - he's professional, thoughtful and considerate. Highly recommend"

Natasha Meymand

April 19, 2023

5  out of  5 rating by Natasha Meymand
"I cannot say how impressed with this office I am! I have had a policy with this office for about 3 years and I will probably never leave them because of how much they take care of me as a customer. They dont just talk about they are about it with action. Isaac is my agent and main point of contact and this guy is always on top of things. While I've had a claim open for a natural disaster that occurred in my condo, he has been there from the beginning, working as my advocate and fighting for me to get things paid for in the claims department. He is absolutely the best agent I've ever had and so informed. He gives me solid advice and has saved me money in the claims process. I appreciate him so much!! This office really has top performers and they are all so professional. I have spoken to Michael Fortado as well, he is beyond knowledgable as well and helpful. I tell Isaac all the time, he should always be getting a raise cause he so deserves it! Thank you guys for all your hard work."

Brittany Pierpont

March 29, 2023

5  out of  5 rating by Brittany Pierpont
"Thank you so much for your help and professionalism!! I had a wonderful experience with Issac!! I had completed an online quote and had some questions for additional coverage. Issac was very helpful and understanding when I explained my needs and made the process of switching providers seemless and effortless!! Thank you so much for being a good neighbor!!"

Dominique Savage

March 16, 2023

5  out of  5 rating by Dominique Savage
"Agent Richard Rubalcado is very personable and helpful when asked about the services State Farm offers. Richard was very detailed and answered all my questions thoroughly ensuring that I would make the best decision for my needs. I would recommend working with him."
Profile photo of Wen Zhang

Wen Zhang

March 1, 2023

5  out of  5 rating by Wen Zhang
"Great service, very responsive, knowledgeable about the auto and homeowner, Alex gave me the best deals!"

Jonathan Abchi

March 1, 2023

5  out of  5 rating by Jonathan Abchi
"Great and quick service from Alex! Highly recommend this office for anybody looking for a convenient way to get a quote."

LeAnn Doriot

February 4, 2023

5  out of  5 rating by LeAnn Doriot
"Alex, Lauren and the whole team were amazing to work with. Their thoroughness and professionalism made our transition very seamless. I highly recommend the office to anyone as they will go above and beyond to take care of you."

kirsten mcginnis

January 31, 2023

5  out of  5 rating by kirsten mcginnis
"Alex on Michael’s team was extremely knowledgeable and was able to guide us with our insurance needs. He was friendly and most helpful! Made our transition to State Farm smooth and easy!"

Emily Eaton

January 31, 2023

5  out of  5 rating by Emily Eaton
"Richard was super helpful when we were signing up for life insurance. Great customer service and experience."

Christie Eaton

January 31, 2023

5  out of  5 rating by Christie Eaton
"Started shopping insurance for home and auto and had a great experience working with Isaac Burns. Very helpful and personable. Got great rates on both and look forward to getting a quote on life. Gotta give them 5 stars!"

Lauren Byrd

January 31, 2023

5  out of  5 rating by Lauren Byrd
"Alex was really able to help with our trailer & auto needs! Would recommend him to anybody looking for insurance! Great customer service and awesome staff!"

Jose Velazco

December 1, 2022

5  out of  5 rating by Jose Velazco
"Richard at Michael’s office was extremely helpful, he helped me switch over from my other insurance company which I was paying a lot for only bare minimum coverage. Now, I have way better coverage with auto, life, and renters for the same price I was paying at the other insurance company. Thank You!!"

Sarah Thames

November 30, 2022

5  out of  5 rating by Sarah Thames
"Thank you Richard for helping with my daughters insurance! This office staff is the best!!!"

Aida Silva

November 1, 2022

5  out of  5 rating by Aida Silva
"Amazing service!!"

Elise McGinnis

November 1, 2022

5  out of  5 rating by Elise McGinnis
"Great agency! They really helped when it came to life insurance, and their expertise was unmatched!"

Lasatie Lopez

October 28, 2022

5  out of  5 rating by Lasatie Lopez
"This is a great team Ritchie answered all my questions and helped get me set up! Even was able to do most of it over the phone when I could go anywhere due to me just having a baby! I would recommend him to everyone I know. Thanks for all your hard work Ritchie!"

Jeramie Byrd

October 28, 2022

5  out of  5 rating by Jeramie Byrd
"Michael Fortado office and his team are awesome! Alex helped me tremendously and I would recommend him to anyone!!"

Chris Rivera

October 25, 2022

5  out of  5 rating by Chris Rivera
"Richard at Michael’s office was extremely helpful. I had some trouble figuring out what type of life insurance I needed away from work but Richard helped me figure out what was best for me now. Thank you for the service!"

Andrew Lindon

October 20, 2022

5  out of  5 rating by Andrew Lindon
"Combining my renters and auto policies was a breeze thanks to Alex! Really appreciate the work this team is putting in."

Ronald Myles

October 12, 2022

5  out of  5 rating by Ronald Myles
"Michael and his team have been so supportive and very responsive whenever I needed anything. I recommend them and look forward it to continuing my home insurance and car insurance with them. I do recommend."

Pradip Jadhav

October 5, 2022

5  out of  5 rating by Pradip Jadhav
"Michael Fortado and his team is absolutely fantastic when it comes to customer service. I was nervous when I chose Fortado as my Statefarm agent while filling out form online. I did not know what kind of customer service will I get. It was no other than Mr. Issac Burns who made me feel comfortable while discussing on processing insurance policies. He helped me to setup my auto and renters insurance policy. He patiently listened to me and answered all of my questions. The way he responded to me, I never felt like I am talking to him first time. Now, I am happy that I chose correct team and when Mr. Issac is around , I do not have to worry about anything. He got me covered !!! Hats off to you Mr. Issac. You are Gem!!"